Terms of use

These terms form an agreement between you and SANTE SALUD BARCELONA BRAND SL ("Santé Labs", "Santé", "we") when you use sante.co, a Santé patient account, or the Santé apps for iOS and Android. If you do not agree, do not use the service.

You must be at least 18 and legally able to enter this agreement to create a self-service account. Services for a minor must be arranged by an authorised adult or healthcare professional through an appropriate Santé channel.

Santé lets you explore laboratory services, purchase eligible tests or memberships, manage appointments, receive results and reports, upload health records, connect supported health sources, and communicate with the care team.

Availability, biomarker coverage, preparation instructions, collection method, turnaround estimates, and clinical follow-up depend on the product, location, sample quality, and professional review. The current product page and order confirmation form part of your purchase.

General explanations, ranges, scores, trends, automated summaries, and chat content are educational and do not by themselves diagnose, treat, or replace a clinician who knows your circumstances. A result can require professional interpretation even when shown within a reference range.

Santé is not an emergency service. Do not use the website, apps, or chat for urgent or life-threatening symptoms. Contact local emergency services or an appropriate clinician immediately.

Provide accurate information, protect your credentials, and use only your own account unless you are lawfully authorised to act for someone else. Tell us promptly about suspected unauthorised access or incorrect identity information.

• Do not interfere with security, probe the service, introduce malicious code, scrape protected information, or overload the systems.
• Do not upload unlawful material, third-party health information without authority, or content that infringes another person's rights.
• Do not impersonate another person, misuse referrals or credits, reverse engineer non-public parts of the service, or use results for an unlawful discriminatory purpose.

Prices and included services are shown before checkout. Payment is processed by the available payment provider, and an order is confirmed when Santé accepts it. Taxes and any material conditions are shown where applicable.

Appointment availability can change until a booking is confirmed. Follow the preparation and collection instructions provided for your test. Contact us as early as possible to reschedule or cancel. Any refund, credit, expiry, renewal, or cancellation right is governed by the terms shown at purchase and mandatory consumer law.

Deleting the app does not cancel an appointment, membership, or account. Use the relevant account controls or contact us.

You choose whether to upload a record or connect Apple Health or Health Connect. You remain responsible for having the right to share uploaded material. Connected-source data can be incomplete, delayed, or affected by the device and its settings.

You can revoke device permission in Apple Health or Android Health Connect. Revoking a permission stops future collection from that source but does not automatically delete information already received by Santé; use the account-deletion or privacy-rights process for that.

We work to keep the service accurate and available, but maintenance, security events, device compatibility, third-party services, or circumstances outside our control can interrupt it. We may change or retire a feature where reasonably necessary and will provide notice when required.

Santé and its licensors own the service, software, design, branding, and original content. We grant you a limited, personal, non-transferable, revocable right to use the service for its intended purpose. You retain ownership of material you upload and permit us to process it only to operate the service and meet our legal obligations.

Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for losses caused by misuse, inaccurate information you provide, unsupported devices, third-party services outside our control, or a failure to seek appropriate medical care.

Spanish law applies, without removing mandatory protections available to you as a consumer in your country of residence. Courts are determined by applicable consumer and procedural law.

We may update these terms for legal, security, or service changes. The current version and date remain on this page. Questions can be sent to contact@santeclinics.com.